Refund policy

General rule

Subscription fees are non-refundable except where applicable law requires a refund, where we terminate the service without cause (we may credit unused time at our discretion), or where we explicitly offer a promotional money-back window on checkout.

If you cancel mid-period, you typically do not receive a pro-rata refund for unused time; you keep access until the end of the period you already paid for. See also billing FAQ.

Digital services & withdrawal (EU / Serbia)

For distance contracts, consumers in the EU and Serbia may have a 14-day right of withdrawal for certain purchases. For digital content that is supplied immediately after purchase, the law may allow the right to be waived if you expressly consent to immediate delivery and acknowledge that you lose the withdrawal right once performance begins. At checkout we present the statutory information and any waiver required by law.

Nothing here limits non-waivable consumer rights. If you believe a statutory refund applies, email office@alttab.rs with your Paddle order ID and jurisdiction.

How to request a refund

Email office@alttab.rs with your Paddle order or subscription ID, account email, and reason. We aim to confirm eligibility within a reasonable time and, if approved, Paddle will process the money movement in line with card-network timelines (often several business days).